Privacy Policy – A professional producer of silk

1. Scope

This Policy covers personal data processed by Guangxi Ruiheng Agricultural Development Co., Ltd. in the course of operating the website https://sourcesilk.com and providing B2B services (samples, quotations, orders, technical support and logistics). It applies to customers, prospective customers, suppliers, partners and website visitors.

2. Data We Collect

Contact & Account Data

Name, company name, business email, business phone, business address, position, VAT/tax number.

Transactional Data

Purchase orders, quotations, invoices, shipping details, payment (if applicable), transaction history and contract documents.

Technical & Usage Data

IP address, browser type, device, pages visited, referrer URLs, access times and analytics data to operate and improve our website.

Communications

Emails, chat transcripts, calls and messages related to sales, support and inquiries.

We do not knowingly collect personal data from children under 16. If you think we have inadvertently received such data, contact us (see section Contact).

3. How We Use Personal Data

To respond to inquiries, provide quotations, process orders and deliver products and samples.
To manage contracts, payments, shipping and logistics.
To provide customer support and after-sales services.
To maintain records for accounting, tax and regulatory compliance.
To analyze and improve our products, website and business operations.
To send administrative messages about orders, technical notices, and important company updates.
Where permitted, to send marketing communications regarding products, trade shows or catalogs (you may opt-out at any time).

4. Legal Bases for Processing (EU/EEA)

If you are an EU/EEA data subject, we rely on the following lawful bases:

Contract performance — processing necessary to perform or enter a contract (orders, shipping).
Legal compliance — processing required to meet legal obligations (tax, customs, export control).
Legitimate interests — for fraud prevention, network and information security, direct B2B relationship management and product improvement (balanced against your rights and expectations).
Consent — where we request and obtain explicit consent (e.g., marketing opt-in); you may withdraw consent at any time.

6. International Transfers

We are based in Guangxi Ruiheng Agricultural Development Co., Ltd. and may transfer personal data to recipients in other countries for the purposes described above. Such recipients may have different data protection laws. When transferring personal data from the EU/EEA, we rely on appropriate safeguards such as Standard Contractual Clauses, adequacy decisions, or other lawful mechanisms.

7. Cookies & Tracking

We use cookies and similar technologies to operate our website and collect analytics. Typical categories:

Strictly necessary: site functionality, sessions.
Performance: analytics (pageviews, usage patterns).
Functional: language preference, UI settings.
Advertising/Tracking: third-party marketing pixels (only used with consent).

You can manage or block cookies via your browser settings. Blocking certain cookies may affect site functionality.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes above, comply with legal obligations and resolve disputes. Typical retention periods:

Accounting and tax records: as required by local law (typically 6–10 years).
Sales and order data: retention while relationship active and for a minimum of 3–7 years afterward for warranty/claims and tax.
Marketing consents: until withdrawn.

9. Security

We implement administrative, technical and physical measures designed to protect personal data from unauthorized access, loss, misuse, alteration or disclosure — for example access controls, encryption in transit and at rest where practical, secure backups and vendor due diligence.

No system is completely secure; if you believe your data has been compromised, contact us immediately (see Contact).

10. Your Rights

Depending on applicable law, you may have the following rights regarding your personal data:

Right of access — request copies of your data.
Right to rectification — correct inaccurate data.
Right to erasure — request deletion where lawful (note: business records required for compliance may be retained).
Right to restrict processing and object to processing based on legitimate interests.
Right to data portability — receive your data in a structured, commonly used format.
Right to withdraw consent where processing relies on consent.

To exercise rights, contact us at the details below. We may require verification and will respond within legal timeframes.

11. Minors

Our services are business-to-business and not directed to children. We do not intentionally collect personal data of children under the age of 16.

12. Changes to this Policy

We may update this Privacy Policy. We will post the revised version at https://sourcesilk.com/privacy and update the effective date at the top. For material changes, we will provide more prominent notice.

13. Contact

Data controller: Guangxi Ruiheng Agricultural Development Co., Ltd.

Registered address: Yudong Street, NN 28

Email: info@sourcesilk.com

Phone: +86 18978908686

If you are an EU/EEA resident with a privacy concern you can also contact our Data Protection Officer (if any): [[DPO_NAME_OR_NA]] — Email: info@sourcesilk.com.